Frequently asked questions.
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Choosing a therapist can be a daunting task and finding the right fit can be even more challenging. You can read about Jade and Sam on our ABOUT US page to see who you may be interested in working with.
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The first session is an intake appointment and offers another opportunity for you to get to know your therapist and vice versa. During an intake session you will be asked a bunch of questions that we ask everyone to get an understanding of your needs. You’ll answer questions about your background & history such as medical information, family dynamics, current/past mental health challenges, experiences with mental health providers, support network, and more. Your therapist will review practice polices, expectations of therapy, confidentiality, their education & training, and therapeutic approach. Sometimes it can be hard to get all of the necessary information in the first initial session so an additional intake session may be scheduled if needed.
We fully believe that trust is earned, not given. Just because we are the therapists asking the questions does NOT mean that this gives us the right to your story. We encourage you to share only what you feel comfortable because we know that trauma can make it hard to open up to people.
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The length of therapy varies and depends on several factors, including your goals, the type of therapy used, and the concerns you’re seeking support for. Your progress will be discussed regularly with your therapist so treatment can be adjusted as needed.
Many clients find that as they make progress, they gradually reduce how often they attend sessions, for example, starting with weekly sessions and later moving to bi-weekly or monthly check-ins.
Some approaches are designed to be short term. For instance, CBT-I (Cognitive Behavioral Therapy for Insomnia) typically involves about 4 sessions over an 8-week period.
Clients seeking support for trauma or more complex concerns may benefit from longer-term therapy. Your therapist will work collaboratively with you to determine the pace and duration that best supports your needs.
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Therapy fees vary depending on the type of session and payment method.
INSURANCE: We are in-network providers with Cigna (Evernorth) and CareFirst/Blue Cross Blue Shield. Insurance companies determine reimbursement rates and client copays. Coverage and out-of-pocket costs vary by plan, so we recommend contacting your insurance provider directly to understand your benefits. For those wishing to use their out-of-network benefits, we provide superbills for you to submit to your insurance company for reimbursement.
PAYMENT & POLICIES: Payment is due at the time of each session. Missed appointments or cancellations with less than 24 hours notice will be charged the full self-pay rate of $165.
Reduced fee options may be offered at the therapist’s discretion based on availability and individual circumstances.Check out our SERVICES + FEES page for more information.
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Our office is located inside the Ruxton Towers building right off of the Charles St. Exit on I-695. We share space with Positive Changes Counseling Center and SAJE Education Services. Check out our LOCATION + TELEHEALTH page for more information.
Address:8415 Bellona Lane, Suite 104
Towson, MD 21204
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Yes, we use HIPAA-compliant platforms that allow for secure messaging and other forms of communication with our clients. Confidentiality is a top priority for our practice. For telehealth sessions, we also share additional tips to help clients create a private and comfortable therapy space at home, such as using headphones or choosing a quiet location. While we take every reasonable step to protect your privacy on our end, we are unable to control your environment, so we encourage clients to take steps to ensure their own privacy during sessions.
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Do you ever meet someone and despite your efforts, you just don’t mesh well together? This can happen in therapy too. Sometimes it just doesn’t work out and that’s okay! We know how challenging it can be to find the “right” therapist and truly emphasize the importance of therapeutic fit. We are happy to refer you to another provider that may better suit your needs.
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The federal No Surprises Act became effective Jan. 1, 2022. This law aims to help the client better understand their health care costs in advance of care and to minimize unforeseen or “surprise” medical bills. The Good Faith Estimate provision of the No Surprises Act is designed to give the client an estimate of how much they will be charged for the healthcare services they’ll be receiving, prior to their appointment. For clients that are interested in working with us as an out-of-network provider, they can expect to receive a Good Faith Estimate form from RCC, prior to starting therapy. The estimate provided in the document is subject to change based on the client’s therapeutic needs, cancellations, etc.
